Terms and conditions of sale

Conditions of sale

These Conditions of Sale govern the sale and delivery of products by Sistema Kalinka to you. We offer different products and services, and sometimes additional terms may apply. If those additional terms are inconsistent with the conditions here described, those additional terms will control.

Please read these conditions carefully before placing an order with Sistema Kalinka. By placing an order with Sistema Kalinka, you signify your agreement to be bound by these conditions.

1. Our contract

When placing an order, you will provide some details in your account. When you place an order to purchase a product you will be accepting these conditions of sale, the prices and product descriptions.

Sistema Kalinka will process your order as long as the products purchased are available. In the event of some of the products not being available, we will get in touch with.

When you place an order from Sistema Kalinka, we will send you an e-mail confirming receipt of your order and the delivery details.

2. Pricing and payment

All prices are inclusive of legally applicable taxes at the moment you place the order (for example, VAT.). Prices are shown in euros and other currencies which might be available in some cases.

Payment can be fulfilled through the different payment methods made available by Sistema Kalinka for each product.

3.1 Delivery of paper books

When you purchase paper books, they will be prepared and sent in less than 24 hours. The approximate delivery times are as follows:

  • Deliveries to Europe: 3-10 working days.
  • Deliveries to the rest of the world: Depends on the country. The average time is 12 working days.

Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Sistema Kalinka will provide information regarding delivery restrictions and limitations. Sistema Kalinka will try to deliver the products within the terms established for each product. Please note that unless otherwise stated on the website, delivery estimates are just that.  They are not guaranteed delivery times and should not be relied upon as such. Please get in touch with Sistema Kalinka if you have any question regarding those terms.

3.2 Delivery of ebooks and digital services

When you purchase ebooks, they will be delivered to the email address provided by you. It will also be possible to download them through your personal area at Sistema Kalinka’s website.

Please note: When you buy paper books, you will be receive the ebook version of those books. In that case, you will not receive the ebook by email, but in a CD together with your paper books.

In the case of services such as our Skype lessons or video courses, no physical product will be delivered to your postal address. Those a online services which don’t require any postal delivery.

4. Customs

If any product requires a physical delivery service, when ordering this product from Sistema Kalinka for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.  Any additional charges for customs clearance must be borne by you; we have no control over these charges.  Customs policies vary widely from country to country, so you should contact your local customs office for further information. 

5. Returns

In the case of books, which require a postal delivery, this product can be refunded within 15 days from the time of purchase if the product is complete and in an unused and undamaged condition.

The following products and services can’t be returned:

  • Electronic products and services (lessons, Skype lessons, courses, software, access to online services, ebooks and other computer files), can not be exchanged or refunded, except in the case of error by Sistema Kalinka. The trial period of 7 days for subscriptions to the Russian video course as well as Online Exercises can only be used once per user.
  • Downloadable products (such as electronic books) can not be returned.
  • Sealed multimedia products (DVD. Blu-Ray, CD, software hardware, etc.) can only be returned if the packaging has not been removed or if the seal has not been tampered with.

Delivery and handling costs caused by the exchange or refund due to the customer dissatisfaction are to be paid by the user.

If the exchange or return were due to an error by Sistema Kalinka, Kalinka, delivery and handling costs are to be paid by Sistema Kalinka.

6. Refunds

Provided that the conditions stated in paragraph 5 are fulfilled and the customer qualifies for a refund, it will be done using the same method of payment used by the customer:

  • For credit/debit card payments, the customer will receive a refund to their card.
  • For bank transfer or Western Union payments, the customer will receive a bank or Western Union transfer.
  • For payments using services such as Paypal, the customer will receive a refund via the same electronic payment method.

Refund will be issued within 14 calendar days from the receipt of the refund request.

7. Cancelation of subscriptions

If you wish to cancel any subscription, send us an email to info@sistemakalinka.com to let us know that you do not want to continue paying for the subscribed service. You can cancel any subscription up to 72 hours before your credit card is charged.

8. Expiration of one-to-one lessons

When lessons expire the student will not be able to take them in the future. The one-to-one lessons (Skype lessons) purchased will expire when any of these two circumstances occur:

  1. When 6 months after purchasing lessons, the student has not taken any of them.
  2. When 6 months after the last lesson taken, the student has not taken any more lessons.

*This condition does not mean that the lessons expire 6 months after being purchased. This condition means that the lessons expire if for a period of 6 months the student does not take any lesson. If a student takes lessons regularly, their lessons will never expire.

9. Book download guaranteed

When you buy a book, we guarantee that you will be able to download it in perfect condition for 30 days. Each book can be downloaded up to 10 times, so you can use your book on different devices. In the event of technical problems, we will provide alternative download methods.

10. Our liability

Sistema Kalinka and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed. 

11. Applicable law

These conditions are governed by and construed in accordance with the laws of Spain.

12. Amendments to the conditions of sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time.  You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you).  If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. Waiver

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

14. Signature

If you don’t have a user account, you will have to follow a sign up process to create one, although in some case I will not be necesarry to have an account in order to buy some products. Your  account is personal and can only be used by you.

Going through all the steps when placing an order means that you accept all the conditions here described, including your obligation to pay for the products or services ordered. This is the equivalent of signature to accept a contract..

15. Data protection law

According to what is established in the data protection law 15/1.999, we inform you that all the details that you provide when placing an order will be stored in a database of Sistema Kalinka with the purpose of being able to manage your order, payment and delivery. These details are also used to provide you information regarding the products and services or Sistema Kalinka.

We understand that you allow us to provide you information of your interest regarding products and services of Sistema Kalinka when you provide your details to Sistema Kalinka. This information of interest can be delivered by any means, including phone calls, SMS, MMS and email. We may pass your details on to other companies if it’s neccessary to process your order.

It is necessary that you provide all the contact details requested in the forms you will find when placing an order. In the event that you do not do so, Sistema Kalinka may not process your order.

You can request access to change or edit your details and also to express that you do not want to receive marketing communications for us. In that case you can write an email to info@sistemakalinka.com with the subject “LOPD”. In the email you have to write your full name and client ID an include the phrase “I don’t want to receive advertising from Sistema Kalinka”.

All the information stored in the databases or Sistema Kalinka will be considered as the proof of the orders placed by you, the payments and the communications between you and Sistema Kalinka.

16. Intellectual property

Every element at sistemakalinka.com including, audio, images, video and the technology involved in its developing are protected by copyright and patents.

All those elements are property of Sistema Kalinka.

If you have a website and you wish to include any element or link from sistemakalinka.com or any website from Sistema Kalinka, you have to ask for permission to Sistema Kalinka..

Any usage of framing or in-line linking is strictly prohibited.

17. Our contact details

Sistema Kalinka is the trading name of José A. Santiago Tomás.  Our contact details are:
Calle Soria 13, bajo D
33210 Gijón, Asturias, Spain
European VAT Registration Number:  ES-53526575-D